Frequently Asked Questions
Everything you need to know about your Sprockets gear and orders.
What is the standard shipping time for Sprockets orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on high-performance sports equipment?
Yes, all Sprockets products come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure you can perform at your best.
What is your return policy for gear that doesn't fit?
We offer a 30-day hassle-free return policy. Items must be in original, unused condition with all tags attached to qualify for a full refund or exchange.
How do I know which size is right for me?
Every product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for athletic comfort.
Can I track my shipment in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.